CiaoCiao the blog about the digital lifecycle

5 must-read in 2025 for your digital evolution

Written by Karine Simard | 15-Dec-2025 8:59:59 AM

In 2025, you gravitated toward concrete content that helps you decide, prioritize, and take action. From integrating e-commerce into well-established business models, to new accessibility requirements, platform modernization, and simplifying experiences for audiences less familiar with digital, we published articles focused on clarity, efficiency, and impact.

Here are our 5 favorite reads of the year—the ones that helped our clients move forward the most.

1. From brick to click – Discover our new eBook  on e-commerce integration

Creating an online store seems simple… until inventory, logistics, pricing, internal systems, and process history enter the picture. Our article (and its white paper) debunks common misconceptions, lays out steps, structuring questions, and pitfalls to avoid. You’ll find a pragmatic roadmap: governance, platform selection, integration with your systems, and change management—with compelling examples for SMEs, service companies, and traditional retailers.

Read the article: E-commerce white paper ↗

Even better: download the white paper!

Key takeaways for action:

  • Map your “as-is” processes before developing anything.
  • Prioritize critical journeys (purchase, reserve, request a service) and define their metrics.
  • Evaluate platforms on integration and day-to-day operations, not just appearance.

2. Web accessibility standards and legislation: what changed in 2025

Accessibility is no longer a “nice-to-have,” it’s an obligation. Our synthesis covers the references (WCAG 2.1/2.2), required levels, and exceptions by jurisdiction (Quebec, Canada, EU, France, United States, Ontario, Manitoba).

The goal: help you avoid regulatory blind spots, plan compliance work, and establish sustainable governance. It’s a practical guide for IT, marketing, operations, and legal teams alike.

Read the article: Accessibility standards and legislation ↗

Key takeaways for action:

  • Default to AA compliance (WCAG), and document any exceptions.
  • Plan an annual cycle: audit, fixes, training, governance, and follow-up.
  • Anticipate video requirements (captions, audio descriptions, LSQ where relevant).

3. Case study: unify site and store with Shopify – Piscines Soucy

When the platform ages and the online store remains fragmented, the experience suffers. With Piscines Soucy, we started with strategy and UX: workshops, objectives, user journeys, then modernization and integration on Shopify to centralize content and service forms. Results from day one: increased quote requests, a team autonomous on the platform, and a clear, modern interface consistent with the brand.

Read the article: Shopify with Piscines Soucy ↗

Key takeaways for action:

  • Validate your priority journeys with teams (workshops, prototyping).
  • Centralize content and forms on a single platform to streamline the experience.
  • Measure impact from day one (quotes, conversion, processing time).

4. Beyond the website: making your documents accessible (Word, InDesign, PowerPoint, PDF)

Accessibility doesn’t stop at websites: your documents play a key role in inclusion, compliance, and overall experience quality. This article shows how to structure, tag, describe, and check without unnecessary complexity. The good news: with a few hours of training, your teams can produce navigable, readable, compliant PDFs.

Read the article: Document accessibility ↗
Download our training catalog: Download our catalog ↗

Key takeaways for action:

  •  Use heading styles and logical structure—avoid “visual only.”
  •  Add image descriptions (alt text) and check color contrast.
  • Generate bookmarks and metadata on export; test with screen readers.

5. The digital divide: understanding and acting where access and usage falter

There are two divides: access (connection, device) and usage (skills, readability, cognitive load). Our article sheds light on the concrete impact on access to essential services and our role: assess, simplify, and design for everyone.

Better yet: what you make simpler for people less familiar with digital benefits all your users.

Read the article: What is the digital divide? ↗

Your next step 

Whatever your priority—e-commerce shift, compliance, redesign, or document governance—these 5 reads offer concrete markers to move into action.

Our team can support you: audit, strategy, UX, development, website and document accessibility, and content leadership. Let’s talk about your project and make digital a lever for inclusion, performance, and sustainability.

You have a specific goal (e-commerce, accessibility, redesign, documents)? Let’s discuss a pragmatic, measurable plan. Contact us ↗.